Case Study: RIMS Business Process Training for a Global Pharmaceutical Company

Background – Client Needs:

A global pharmaceutical company needed an end-to-end training solution and assistance with their Training Design, Development, Delivery, and Hypercare support as part of their new RIMS system global deployment program, which caters to 5000 users in 25 locations across the globe.

The Client Faced the Following Challenges:

  • Creating the right training materials for various user roles and business units
  • Delivering RIMS process training to business users for both the tool and the relevant business processes

Project Initiation & Key Objectives:

The client chose Celegence’s team of domain experts with strong regulatory business process experience to ensure that their cross-functional RIMS users were fully prepared to manage data in the new RIMS application.

Celegence Solution & Approach:

To achieve these objectives, the company partnered with Celegence for a multi-year engagement as their training service provider to manage the following areas:

  • Analysis of the current solution, Curriculum Map, Learning Solution Design, and Measurement Strategy
  • Training development environment set up with business specific data for various business processes
  • Develop the eLearning (WBT) and instructor-led training (ILT) course materials which included the presentations, instructor guides, participant guides, and knowledge check assessments
  • Creation of Training Asset (Documents) Development: Business Processes – Tips and Tricks, Cheat Sheets, Advanced Manuals, Best Practices, and FAQs
  • Managing the roll outs of eLearning and ILT to the end users, address post-training queries, and manage the triage of questions and responses

RIMS Business Process Training Project Achievements

Through its established Center of Excellence (CoE) model, Celegence is managing the end-to-end training workstream. This includes the following activities:

  • Training strategy and framework development to align all stakeholders globally
  • Development of the training materials in parallel to the application development
  • Managing the development and delivery of trainings for the global landscape of cross divisional end-users with variety of roles
  • Development of templates and layouts for learning assets
  • Instituted a role-based curriculum to assist in managing resources wisely
  • Performance measurement of every training for continuous improvement
  • Revising training content through effective change management processes
  • Proactive communication with stakeholders across departments

RIMS Business Training Success

The key to the success of this partnership is Celegence’s significant expertise in RIMS applications and RIMS business processes, as well as a great deal of implementation experience. This has helped the Celegence team understand and manage the training requirements and expectations across the client’s divisions. This allowed for a quick ramp-up time with a limited learning curve to focus on high quality outcomes. In addition, strong project management abilities and adequate involvement from Celegence’s leadership team has also been critical in the success of this project.

Celegence’s RIMS Business Process training programs help organizations achieve a substantial return on their investment with technology solutions. Celegence ensures that your regulatory team receives thorough training on the latest regulatory developments and optimized business processes, including organizational standard operating procedures (SOPs) that are critical for operational efficiency.

Get in touch today to discuss your regulatory needs by reaching out to or contact us online. Find out more information on Celegence’s Regulatory Operations with Learning Management capabilities.